Refund & Return Policy

# Refund & Return Policy (B2B)

> Draft for legal review — not legal advice. Have a licensed attorney review and finalize before publishing. Items in `[BRACKETS]` must be completed. Last updated: [FECHA].

This policy applies to wholesale purchases from KonLLC dba PiPower and works together with the Limited Warranty in our Terms of Sale.

1. RMA required

All returns require a Return Merchandise Authorization (RMA) before shipping anything back. Request one at support@pipower.shop with your order number and reason. Unauthorized returns may be refused or not credited.

2. Lithium batteries — return shipping is restricted

Lithium‑ion products are regulated dangerous goods. Do not ship batteries back in ordinary packaging or mixed with other goods. Returns must follow the hazmat packaging and labeling instructions we provide with the RMA. We may decline returns that arrive non‑compliant, damaged, swollen, or installed/used, for safety and regulatory reasons.

3. Limited warranty — defective products

Products with a manufacturing defect within the 12‑month warranty window are eligible for replacement or credit after inspection. Report suspected defects within 30 days of discovery. We may require photos, the battery health/diagnostic readout, and the unit's identifiers before issuing an RMA. The warranty excludes damage from improper installation, mishandling, abuse, water, or physical damage.

4. Buyer's‑remorse / ordering errors

Unopened, unused product in original packaging may be returnable within 30 days, subject to a restocking fee of 15% and Buyer‑paid compliant return shipping. Opened, installed, or used batteries are not returnable except under warranty.

5. Non‑returnable

Installed/used cells; damaged, swollen, or punctured cells; items outside the return window; clearance/final‑sale items; products not purchased from us.

6. Inspection and outcome

Returns are inspected on receipt. Approved returns are resolved by replacement, store credit, or refund at our discretion. Refunds are issued to the original payment method (card refund via Stripe, or wire reversal to the originating account) within 5–10 business days of approval.

7. Shipping costs

Outbound and return shipping for buyer's‑remorse returns are non‑refundable and paid by Buyer. For confirmed defects, we cover compliant return shipping per the RMA instructions.

8. Contact

KonLLC dba PiPower · support@pipower.shop